SERVICE SOLUTIONS

xerox-authorised-service-partnerOur customer-orientated focus to our business practices is exemplified through our exclusive service centre which provides clients with a highly skilled and proficient support service for all office equipment sold. In this department we are able to oversee both hardware and integrated software solutions on our client’s behalf.

This is achieved through our managed print services team who work tirelessly to ensure that the client’s business and print environment are running at optimum levels at all times.
Additionally, we are able to provide clients with both on-site and remote support through software applications installed on the printer’s network. By utilising Xerox’s XPPS, Paper Cut, Equitrac and FM Audit, it enables us to provide remote monitoring & reporting. This process also allows for preventative maintenance, boosting our customers print efficiency and solving problems at a faster rate.

 

Key components of our Services Solutions include:

 

SERVICES

This section of our company keeps the customers’ machines in optimal working order. Our workforce is available to book your service call and manage your needs and expectation for a great service experience.

SERVICE LEVEL AGREEMENTS

A Service Level Agreement is a contract between Doc X and the end user that defines the level of service expected from the service provider and as such we expect nothing but the best for our customers and will endeavour to provide amazing service at all times. We have various levels of SLA’s dependent on your service and timeline requirements to ensure and guarantee uptime.

SUPPORT

Our highly trained staff and specialised technicians will ensure the best quality workmanship and professionalism to best support every part of the Doc X service experience.

CUSTOMER SATISFACTION

Giving our customers the reassurance that our services and product offering is cost effective and of a high quality.

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